Differences

This shows you the differences between two versions of the page.

--- faq [2014/11/03 12:19] – [Sales] mooadmin
+++ general_and_faq:faq [2015/06/21 23:38] (current) – mooadmin
@@ Line 1: / Line 1: @@
 ====== Frequently Asked Questions ======
-===== General Questions =====
+===== General FAQ =====
-  ***Is the source code encrypted?**  \\ No, you have 100% access to the source code.
+  * **Is the source code encrypted?**  \\ No, you have 100% access to the source code.
+  * **Can I modify the software to meet my requirements? **  \\ Yes, you can do whatever modifications that you wish as long as the credit lines (mooSocial and CakePHP) stay intact in the source code.
+  * **Do I need to have any mooSocial branding on my site? **  \\ Absolutely not. Unlike other prodducts, we do not force you to have our branding on your site.
+  * **Does the script include any other languages. **  \\ English is the only default language used in mooSocial. However, You could translate mooSocial yourself as it is very easy to do so or you could find third party language packs on our [[http://community.moosocial.com|mooCommunity]] site .
+  * **Is it easy to translate the software?**  \\ Yes, very easy. All the language strings are in a single language file. You can also install a third party software to make your translation even easier.
+  * **What are the server requirements?**  \\ Minimum:
+      * PHP 5.2.8 with short tags enabled or PHP 5.4+
+      * MySQL 5+
+      * PHP extensions: MySql PDO, GD2, Curl, libxml, exif, zlib (if you need to export theme)
+      * Magic quotes must be disabled
+      * Memory Limit: 128M+
+      * Recommended: Apache server with mod_rewrite
-  ***Can I modify the software to meet my requirements?**  \\ Yes, you can do whatever modifications that you wish as long as the credit lines (mooSocial and CakePHP) stay intact in the source code.
+  * **Do you offer trial version?**  \\ We do not have a trial version at the moment. Please test it on the demo site as much as you need.
+  * **Can I redistribute or resell mooSocial?**  \\ No, you are not allowed to redistribute or resell mooSocial in any way.
+===== Sales FAQ =====
-  ***Do I need to have any mooSocial branding on my site?**  \\ Absolutely not. Unlike other prodducts, we do not force you to have our branding on your site.
+  * **Is the purchase price a one-time fee or annual?**  \\ The purchase of mooSocial is a one-time fee and the license is valid indefinitely. We do not charge any annual fee for licensing.
+  * **Will I be able to download updates in the future if I buy now?**  \\ Yes, each license comes with a 12-months update subscription. All updates (including both minor and major updates) are free to download as long as your update subscription is active.
+  * **What happens after my update subscription expires?**  \\ If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site.
+  * **How much does it cost to renew my update subscription?**  \\ $49 for Standard License and $95 for 3-Pack License every 12 months
+  * **What payment methods do you accept?**  \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram
+  * **How soon will I receive my download information after purchasing?**  \\ You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders.
+  * **What is your refund policy?**  \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy.
+  * **Do I get support with my purchase?**  \\ We provide a complementary 30 days support thru our ticket system in the Client Area of our website.
+===== Technical FAQ =====
-  *** Does the script include any other languages.** \\ English is the only default language used in mooSocial. However, You could translate mooSocial yourself as it is very easy to do so or you could find third party language packs on our [[http://community.moosocial.com|mooCommunity]] site .
+  * **I got a 500 error / internal server error when trying to install mooSocial. What should I do? **  \\ Enable debugging mode to see what happens (see below). Your server might be missing a required PHP extension to run mooSocial
+  * **How do I enable debugging mode? **  \\ Open app/Config/core.php and change "debug" param to 1
+  * **I made some changes ( e.g. language strings… ) but I do not see them on the site. What should I do? **  \\ Try to clear the global cache (Admin Dashboard → Clear Global Cache)
+  * **I can not upload large images while smaller sizes work fine. What should I do?**  \\ Check your //upload_max_filesize//  in //php.ini//. This is the maximum allowed size for an uploaded file. Increase this setting to let your site to accept larger image size.
+  * **Why don't I see the admin settings page? **  \\ Only super admins has access to the admin settings and some other pages in the admin panel.
+  * **I had a foo folder in the root directoty but now I cannot access it in the browser after installing mooSocial. What happened? **  \\ It's because mooSocial redirects all requests to app/webroot folder so you will need to move your foo folder to app/webroot if you want to access it in the browser (e.g. yourdomain.com/foo)
+  * **How do I change the favicon? **  \\ You can change the favicon by uploading it to app/webroot. After that, clear your browser cache and restart your browser to see the new one. All public accessible files should be in that directory
+  * **What do I need to do after migrating mooSocial to a new server? **  \\ You need to update the database details in app/Config/config.php file and clear the persistent cache folder (app/tmp/cache/persistent)
+  * **Where do I change the default cover image? **  \\ It's located in app/webroot/themes/themefolder/img/cover.jpg
+  * **My users keep getting logged out (remember me feature does not work). Why? **  \\ It's mostly because you have Suhosin installed on your server. Please ask your server admin to disable these 2 settings: suhosin.srand.ignore and suhosin.mt_srand.ignore.
+  * **Whenever I submit a form or login, it redirects me to yourdomain.com/somecontroller/yourdomain.com. What do I do? **  \\ Open app/Controllers/AppController.php and add the line below right after the openning php tag \\ $_SERVER['HTTP_X_FORWARDED_HOST'] = '';
+  * **How do I integrate Facebook registration? **  \\ First, you need to create a Facebook app ([[https://developers.facebook.com/apps|https://developers.facebook.com/apps]]). Make sure the domain name of your app matches the one that mooSocial is installed on. After that, copy and paste your app id and secret to the Facebook integration fields in System Settings → Integration. Finally, check the Facebook Registration check box and click Save
+  * **Why do I get an internal server error when I install mooSocial in a sub directory? **  \\ Adding "RewriteBase /" after "RewriteEngine On" in all three .htaccess files might fix this problem.
+  * **Where do I get information about the framework? **  \\ mooSocial is built on top of CakePHP framework. You can find CakePHP documentation [[http://book.cakephp.org/2.0/en/index.html|here]]
-  ***Is it easy to translate the software?**  \\ Yes, very easy. All the language strings are in a single language file. You can also install a third party software to make your translation even easier.
-  ***What are the server requirements?**  \\ Minimum:
-    * PHP 5.2.8 with short tags enabled or PHP 5.4+
-    * MySQL 5+
-    * PHP extensions: MySql PDO, GD2, Curl, libxml, exif, zlib (if you need to export theme)
-    * Magic quotes must be disabled
-    * Memory Limit: 128M+
-    * Recommended: Apache server with mod_rewrite
-  ***Do you offer trial version?**  \\ We do not have a trial version at the moment. Please test it on the demo site as much as you need.
-  ***Can I redistribute or resell mooSocial?**  \\ No, you are not allowed to redistribute or resell mooSocial in any way.
-===== Sales =====
-  ***Is the purchase price a one-time fee or annual?** \\ The purchase of mooSocial is a one-time fee and the license is valid indefinitely. We do not charge any annual fee for licensing.
-  ***Will I be able to download updates in the future if I buy now?**  \\ Yes, all updates (including both minor and major updates) are free to download as long as your update subscription is active.
-  ***What happens after my update subscription expires?**  \\ If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site.
-  ***How much does it cost to renew my update subscription?**  \\ $49 for Standard License and $95 for 3-Pack License every 12 months
-  ***What payment methods do you accept?**  \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram
-  ***How soon will I receive my download information after purchasing?** \\ You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders.
-  ***What is your refund policy?**  \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy.
-===== Support =====
-  * Do I get support with my purchase?
-  * What type of issues does support cover?
-  * How long do I get support after purchase?
-  * How long does it take to get a response from support?
-  * Can I purchase extended support?
-  * Do you offer an installation of upgrades?
-  * Do you offer phone support?
-  * How can I recover my account?
-===== Customization =====
-  * Can I hire mooSocial to write custom plugins/customizations?
-  * What tools do you recommend for site customization?
-  * What should I know for customizing mooSocial? Where can I learn about it?
-===== Licensing =====
-  * Is the license a one-time purchase or an annual agreement?
-  * How many licenses do I need?
-  * Do I need more than one license if i'm installing mooSocial on several subdomains/directories?
-  * Do you offer an unlimited license?
-  * I found a third party selling mooSocial licenses. Is that legal?
-  * Can I sell my website in the future?
-===== Installation =====
-  * How do I install mooSocial?
-  * If I upgrade to a new version, will I lose my customizations or admin panel settings?
-  * Can mooSocial be installed in a subdirectory or subdomain?
-  * How do I move my installation to a new server?
-  * How long does professional installation take?
-===== Miscellaneous =====
-  * I love mooSocial! Where can I write a testimonial?
-  * Can I resell your software in my country?
-  * Can I translate mooSocial in to my native language for a free license?
-  * What is the release date of the next version of (Insert package here)?