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general_and_faq:faq
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general_and_faq:faq [2015/06/21 23:24] mooadmin |
general_and_faq:faq [2015/06/21 23:25] mooadmin [Sales FAQ] |
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| ===== Sales FAQ ===== | ===== Sales FAQ ===== | ||
| - | * | + | * <font 11pt/arial;;#008000;;#ffffff>** Is the purchase price a one-time fee or annual? **</font> \\ The purchase of mooSocial is a one-time fee and the license is valid indefinitely. We do not charge any annual fee for licensing. |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Is the purchase price a one-time fee or annual?</font> \\ The purchase of mooSocial is a one-time fee and the license is valid indefinitely. We do not charge any annual fee for licensing. | + | * <font 11pt/arial;;#008000;;#ffffff>** Will I be able to download updates in the future if I buy now? **</font> \\ Yes, each license comes with a 12-months update subscription. All updates (including both minor and major updates) are free to download as long as your update subscription is active. |
| - | * | + | * <font 11pt/arial;;#008000;;#ffffff>** What happens after my update subscription expires? **</font> \\ If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site. |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Will I be able to download updates in the future if I buy now?</font> \\ Yes, each license comes with a 12-months update subscription. All updates (including both minor and major updates) are free to download as long as your update subscription is active. | + | * <font 11pt/arial;;#008000;;#ffffff>** How much does it cost to renew my update subscription? **</font> \\ $49 for Standard License and $95 for 3-Pack License every 12 months |
| - | * | + | * <font 11pt/arial;;#008000;;#ffffff>** What payment methods do you accept? **</font> \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What happens after my update subscription expires?</font> \\ If you want to continue receiving updates, you can renew your update subscription for an additional cost. Otherwise, you can continue using the software on your site. | + | * <font 11pt/arial;;#008000;;#ffffff>** How soon will I receive my download information after purchasing? **</font> \\ You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders. |
| - | * | + | * <font 11pt/arial;;#008000;;#ffffff>** What is your refund policy? **</font> \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy. |
| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>How much does it cost to renew my update subscription?</font> \\ $49 for Standard License and $95 for 3-Pack License every 12 months | + | * <font 11pt/arial;;#008000;;#ffffff>** Do I get support with my purchase? **</font> \\ We provide a complementary 30 days support thru our ticket system in the Client Area of our website. |
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| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What payment methods do you accept?</font> \\ Currently, we accept Paypal, Visa/Master card (via Paypal), Western Union and MoneyGram | + | |
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| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>How soon will I receive my download information after purchasing?</font> \\ You will receive your license information very shortly after purchase, after a brief validation to prevent fraudulent orders. | + | |
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| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>What is your refund policy?</font> \\ You will be refunded only if we cannot get mooSocial installed properly on your server within 7 days so make sure you test everything on the demo site and happy with it before you buy. | + | |
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| - | <font 11pt color: rgb(0, 128, 0);/arial;;rgb(0, 128, 0);;#ffffff>Do I get support with my purchase?</font> \\ We provide a complementary 30 days support thru our ticket system in the Client Area of our website. | + | |
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| - | Back to [[:start|Table of Contents]] | + | |
general_and_faq/faq.txt · Last modified: 2015/08/24 01:12 (external edit)
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