How to Calculate Call Service Costs?

Step 1: Check Agora’s Pricing

Please check the pricing from Agora here

Agora’s pricing for call services is as follows:

  • Audio Calls: $0.99 per 1,000 participant minutes$0.00099 per participant per minute.
  • Video Calls (up to 2K resolution): $15.99 per 1,000 participant minutes$0.01599 per participant per minute.

Note: In typical usage, video calls do not exceed 2K resolution, so this pricing is the most appropriate choice.

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Step 2: Calculate the Cost of Voice/Video Calls

Voice Call Cost Calculation

For a call with 2 participants:

  • Cost per minute = $0.00099 × 2 = $0.00198.

Video Call Cost Calculation (2K Resolution)

For a call with 2 participants:

  • Cost per minute = $0.01599 × 2 = $0.03198.

Note: This is the base cost you pay to Agora. To determine the final price for users, consider adding platform fees and profit.


Step 3: Convert Cost to Credits

Our system uses Credits as a currency for payments.

Set the Exchange Rate

  1. Go to Admin DashboardPlugin ManagerCredit.
  2. Set the Currency exchange (e.g., 1,000 Credits = $1).
  3. Click Save Settings.

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Convert Call Costs to Credits

  • Voice Call: $0.00198 × 1,000 = 1.98 Credits per minute.
  • Video Call (2K): $0.03198 × 1,000 = 31.98 Credits per minute.

Step 4: Setting Cost for Different User Roles

  1. Go to Admin DashboardPlugin ManagerMessage → Permisssion tab
  2. Set the price (in Credits) for Audio/Video calls based on user roleClick Save.
  3. Click Save Settings
  4. Clear the global cache to ensure the new settings take effect.

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Last Updated On April 17, 2025